You can email us at service@agiftinside.com or use our contact form—just let us know how we can help.

For order questions, please include your order number or shipping address.

Contact Form →

Yes! Our team is always happy to help with your order or any questions you may have.

Call us toll-free at 1 (844) 994-4438, available 24 hours a day, 7 days a week.

Chat support is available Monday through Friday from 8 AM to 5 PM PST.

We offer our products online only.

Yes! Our customer service team is happy to assist you with placing an order.

Call us toll-free at 1 (844) 994-4438, available 24 hours a day, 7 days a week.

Our delivery calendar updates daily at 10 AM PST with the most up-to-date cutoff times and delivery availability.

You’ll receive an order confirmation email at the address you provided after your purchase is complete.

You can track your order anytime using your order number and billing ZIP code on our tracking page.

You’ll also receive a shipping confirmation email with your tracking number once your order has shipped. You can also use the link in your order confirmation email to view your order details. If you have any questions, feel free to contact us—we’re always happy to help.

We’re happy to help with order cancellations if your order has not yet shipped.

To request a cancellation, please contact us as soon as possible by calling 1 (844) 994-4438, emailing service@agiftinside.com,
or using our contact form. Be sure to include your order number or shipping address.

Please note that cancellation requests close to the ship date may not always be possible, as orders may already be in production—especially during busy seasons like December. We’ll always do our best to assist and will let you know the outcome.

Contact Form →

No, you can place an order as a guest—no account required.

If you choose to create an account, you’ll be able to save recipient information and access your order history for future orders.

Shipping costs vary depending on the item, the weight of the gift, and the delivery date you select.

Each product page includes a shipping calendar where you can view available delivery options and pricing before adding your gift to the cart.

No, we ship within the continental United States only. 

We ship within the continental United States only and are unable to deliver to Alaska or Hawaii, as extended transit times can affect the quality of our gifts.

Yes, Saturday delivery may be available at checkout, depending on the delivery address.

An additional fee applies to Saturday deliveries to cover the added cost of this service.

We’re unable to deliver to P.O. Boxes. Please provide a physical address for delivery.

Once your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your shipment’s progress.

You can find the “Track My Order” link in the Customer Service section of our website footer to access your order status.

Deliveries are typically made between 7 AM and 7 PM local time, though carriers may deliver at any time up until the end of the day.

For select delivery dates, you may have the option to upgrade to Next Day AM shipping, which generally arrives by 12 PM local time.

Your gift will still be delivered, even if no one is home. To ensure freshness, we authorize carriers to leave packages without a signature whenever possible.

In most cases, the package will be left in a safe location. If a safe place isn’t available, the carrier may hold the package and attempt delivery again the next day.

If you’re concerned the recipient may not be available, we recommend letting them know the scheduled delivery date so someone can bring the package indoors promptly.

If you need to make a change, please contact us before your order ships and we’ll be happy to help reschedule delivery.

Your gift message is included inside the package, so it remains private for your recipient.

Your gift is carefully packaged with protective materials and ice packs when needed, along with your order information, including the order ID and your gift message.

We also include our customer service contact information in case your recipient has any questions or concerns.

We do not offer a pickup option, but we deliver anywhere within the continental United States.

At this time, we do not offer gifts that include wine or champagne.

Our fruit gifts are carefully curated, so we’re not able to customize or swap individual fruit selections.

No, the fruit is not washed before shipping, as washing can speed up the ripening process.

For best results, we recommend keeping the fruit unwashed until you’re ready to enjoy it, then washing it thoroughly just before eating.

We offer some customization for large-volume or corporate orders, but are not able to accommodate custom designs for individual or small-quantity orders.

We don’t offer fruit platters with cut fruit, but we do have a variety of fresh fruit gifts that are perfect for any occasion.

Shipping is not included in the listed price. Delivery costs will be shown at checkout based on your selected delivery date.

No, we do not charge sales tax.

You can update your information by logging into your account. On desktop, you’ll find the account link at the top of the page, and on mobile, it’s located in the main menu.

Once logged in, go to My Account to update your address or any saved recipient information.

Yes, you can opt out of email updates at any time and still enjoy being an A Gift Inside customer.

If you’d like to delete your account, please contact us and we’ll be happy to assist you.

Go to My Account and follow the prompts to reset your password. Once you’re logged in, you can update it anytime.

When you create an account, you can build and manage an address book, including adding, updating, and removing recipients.

You can access your address book anytime through My Account, making it easy to place future orders.

Yes, your information is securely encrypted during checkout to protect your order and personal details.

Your privacy is important to us. The information you provide to A Gift Inside—including your name, address, email, phone number, and payment details—is used only to process and support your orders.

We do not share your information with other companies or organizations.

Yes, your email address is needed so we can send important updates about your order, such as confirmations and shipping details.

If you’d like, you can also subscribe to receive emails about seasonal releases and special offers.