Customer Service Center

Our Guarantee

We guarantee freshness, quality and timely delivery of every gift we ship. If you have a problem with your order, please contact us and we will gladly make it right. Guaranteed.

Track your Order

Use your Order# and Billing Zipcode to Track your Order.

Contact us – We’re ready to help

Our customer service representatives are ready to assist you. Whether you have questions about placing an order or an issue with an order you received, we are glad to help.

Shipping Information

We ship via UPS to any location in the continental USA. Choose a delivery date on the gift detail page for each gift you purchase before adding to the cart. Gift detail pages display a shipping calendar that allows you to select a delivery date for each gift that you order. If you are purchasing multiple items in a single order, you can choose a different date for each gift. The calendar key shows the shipping method required in order to deliver on the desired date and indicates the cost for each deliverable date.

Address Book

Store the addresses of all your recipients for future use! When you create an account, you can save all recipient information in your account address book. To access your address book while shopping, log into your account. Your address book nicknames will appear in the recipient dropdown list for you to select from when ordering a gift.

Gift Messaging

During checkout, you will have the option of including a postcard style gift card and include your personalized message. Your gift card is included inside your package - not printed on the outside shipping label.

Fruit club orders include a printed certificate listing the club selections and details, with your personal message shown below the Club information.

Large Orders and Corporate Giving

Do you have more than 15 gifts to ship? We’re glad to help! We offer volume discounts, custom options, recipient list processing and more.

Payment Options

A Gift Inside’s secure web site accepts all major credit cards, including Visa, MasterCard, American Express and Discover. We also offer PayPal for your convenience. We bill for the entire order at the time of purchase.

Return and Refund Policy

Due to the perishable nature of our products, we do not accept returns. We do, however, guarantee every gift we send. If you have a problem with your order, please contact us within 30 days for resolution. We will either ship a replacement gift or refund your purchase cost to the method of payment you used to make your purchase

Privacy

Your privacy is important to us. Please read our privacy policy